Delete your Nestmer account

Effective date: October 16, 2026

Scope

This page explains how to delete your Nestmer (developer: Mook Studio) Cloud account and its data. It applies to Nestmer on the App Store and on Google Play.

An account exists only if you use Cloud (cloud-home sync and sharing). If you only use local features, there is no account and your data stays on your device: uninstall the app or clear its data to delete it.

Delete your account in the app

1. Open Nestmer, go to Settings → Account, and make sure you are signed in to the account you want to delete.
2. Tap Delete account, read the notice and confirm.
3. Verify your identity again with a sign-in method linked to the account. Accounts linked to Apple must verify with Apple, and Nestmer's Apple authorization is revoked as part of the deletion.
4. Before deleting, the app downloads any full-size photos My home on this device is missing. If your subscription has ended and they cannot be downloaded, you are told which photos will keep only thumbnails, and you decide whether to continue.
5. Once the server confirms the deletion, the app removes this account's Cloud caches and keys from the device and signs out.

Delete your account on the web

If you have uninstalled the app or cannot use it, you can delete your account on the web: sign in with the account's Google, Apple or email/password sign-in, confirm, and it is deleted right away with the same scope as in the app. Accounts linked to Apple must verify with Apple again. If you still use the app, deleting there is better because the app first saves the full-size photos My home is missing.

Data that is deleted

• The account itself (email, account UID and its linked Google, Apple or email/password sign-in methods).
• Your memberships and roles in all cloud homes.
• The private key stored on the server.
• Cloud homes you own: encrypted maps, items, notes and photos enter a deletion queue and are physically removed by periodic cleanup. Failed cleanup is retried, so completion may be delayed.
• Usage records and daily download records linked to the account.
• This account's Cloud caches and keys on your device.

Data that is kept

• Necessary transaction records, bindings that prevent the same subscription from being claimed twice, and minimal deletion records. They are used for billing and fraud prevention, contain no map content or decryption keys, and are kept only as long as those obligations require.
• Copies of content you shared that other members have already downloaded to their own devices cannot be recalled by us.
• Your personal local map on your device is not affected; it is removed only when you uninstall the app or clear its data.
• The App Store, Google Play and cloud service providers keep their own security and transaction logs under their rules. Crash reports are not linked to your account and expire under Firebase's retention rules.

Subscriptions are not cancelled automatically

Deleting your account does not cancel auto-renewal. Cancel it separately:

• iPhone / iPad: App Store → Manage subscription.
• Android: Google Play → Payments & subscriptions → Subscriptions.

Delete only some data

Without deleting your account, you can in the app delete cloud homes you own, leave homes owned by others, remove members, or delete individual items, photos, tags and notes.

See the Privacy Policy for more. Questions: mclim4194@gmail.com.